Tracey Okubo’s earliest memories are shaped by her mother who was an escrow officer for more than 50 years. It was she who persuaded her daughter to give real estate a whirl over 40 years ago. Together, they owned and operated two independent escrow firms. Today, Tracey leverages that experience and business insight as the Branch Manager for Glen Oaks Escrow in San Marino.
“I started out working for big title companies, but once I switched to escrow there was no turning back,” commented Tracey. “There are so many different paths and interesting situations in escrow. I love unraveling problems, and here at Glen Oaks Escrow, we have the support system, technology and professional staff in place to provide unrivaled customer service.” With her extensive title and escrow background, including working with Chase on more than 200 REO deals per month, Tracey provides her team with a rare storehouse of knowledge to expedite escrow transactions in today’s increasingly regulatory environment. One of her greatest joys is working with different cultures. She is fond of stating, “It’s not just escrow. It’s helping people.” This sentiment has earned her a loyal clientele in the Chinese, Indian, Jewish and Hispanic communities among others.
From mother to daughter, escrow has passed down through the Okubo family. 16 years ago, Tracey’s daughter joined her and the team at Glen Oaks Escrow, making it a three-generation family tradition.
Jaclyn Fong originally started her career as an Escrow Assistant intern during her last year of college. Unlike many internships that simply end and become a part of the past, Jaclyn’s did not.
She immediately knew that Escrow was a field she was passionate about and wanted to continue being a part of so that she could continue to help people reach their dreams in buying or selling a home.
For the past seven years, she’s served as an Escrow Officer and has been building new relationships and successfully serving clients ever since. One of Jacyln’s greatest assets is her ability to communicate with clients. She understands that escrow can often be a daunting process for clients.
In turn, she has perfected a way of making clients feel at ease with the process, documents and overall experience, and ultimately transforming it into one that isn’t scary, but rather easy to understand and enjoyable.
When Jaclyn isn’t occupied creating awesome experiences for Escrow clients, you can find her traveling, snowboarding or enjoying some down time over a movie at home.
A veritable fixture in the real estate community, Alina Chu bring nearly three decades of escrow experience to her position as Escrow Officer for Glen Oaks Escrow. Her dedication and love of the business led to the opening of her own escrow company in 1986 which she operated with her sister and two other partners until it was sold to Land America. She joined Glen Oaks Escrow’s San Marino office in 2010.
“I love the escrow business because I’m helping people attain something important in their lives,” Alina offered. “Glen Oaks Escrow supports my efforts by delivering the best possible customer service and professionalism.” Her extensive knowledge not only ensures clients have access to valuable information, but it also enables her to anticipate challenges that often come with more complex transactions. Alina’s commitment to excellence has gained a loyal following of sales agents, rokers and home buyers alike. She handles commercial, residential, tract homes, REOs and short sales within the local community and is fluent in Spanish and Cantonese.
When she’s not in the office, Alina divides her time between traveling, playing golf and supporting the Lending Hope Foundation, an international organization that provides micro loans to poverty-level entrepreneurs.
A specialist in bulk sales, tract homes, residential and commercial escrows, Betty Fong brings 20 years of experience to her position as Escrow Officer at Glen Oaks Escrow in San Marino. Betty’s background in real estate spans sales, construction as well as escrow. This broad spectrum of experience has earned her incomparable respect in the industry.
“I’ve been blessed to find my true calling in escrow,” she commented. “It’s a people business which I love. I’m always meeting new sales agents, buyer and sellers and Loan Brokers. Glen Oaks Escrow provides the management, technology and knowledge that enables me to deliver the highest standards of service. It’s gratifying to be part of this friendly and professional family.” Betty attributes her success to open communications with clients and has repeat customers that date back more than a decade. She is a member of the Escrow Association and speaks Chinese and English in addition to her native language of Spanish.