For over two decades, Scott Akerley has been a leading force in real estate settlement services, setting new gold standards for expertise, service and results. He has helped create a group of organizations whose reputation is second to none in the dynamic and complex California escrow and REO settlement markets.
Under Scott’s leadership, Glen Oaks Escrow strives to create a new standard in the escrow industry by recruiting and hiring only the best and the most innovative escrow officers. An investment of time and resources found escrow officers that met his criteria: Experienced, service oriented, dedicated, dependable, and responsive in a timely. In addition to his role at the helm of Glen Oaks Escrow, Scott also serves as CEO of CV Escrow and American Trust Escrow.
Scott is a native of Glendale and continues to be a prominent member of the community, serving on the boards of Glendale Community College and the Glendale Chamber of Commerce. He has been named Glendale Businessman of the Year while Glen Oaks Escrow has been named Best Escrow Company of the Year for each of the past 16 years.
“People person.” This simple expression describes President, Jeff Russell, to a tee. His greatest joy, besides getting to know his employees and their families, is helping each to realize his or her full potential. This is the cornerstone of his management philosophy, and it has catapulted the organization from a humble beginning with one office to 25 offices and over 200 employees. In 2014, Pango Group was recognized as one of the “Top 100 Places To Work in Los Angeles County.”
Jeff’s management style was shaped by an early career in international sales that exposed him to best business practices, fiduciary responsibility and managing people from a wide array of countries and cultures. As Executive Co-Founder of Pango Group, whose companies include Glen Oaks Escrow, CV Escrow, American Trust Escrow and Escrow Trust Advisors, Jeff oversees daily operations and directs strategic initiatives to continue leading the company into the future while enhancing the lives of employees, customers and partners along the way.
A third generation Los Angeles native, Jeff makes his home in the Los Angeles area with his wife and daughter.
As Chief Operating Officer for Glen Oaks Escrow, Joe Curtis is the point man for facilitating the organization’s strategic initiatives and ensuring its vision is realized. Formerly the president of southern California’s third largest escrow firm, Joe joined the forward-thinking Glen Oaks Escrow to do something groundbreaking in the escrow industry—create a formalized sales management system. In less than a year, Joe not only implemented the new sales infrastructure, he also opened and staffed two new sales offices.
When an unexpected opening occurred in operations, he stepped in to bridge the gap, expanding his sales recruiting, training and management duties with unflagging enthusiasm. Joe’s considerable skill sets and contributions did not go unnoticed, and he was offered the position of Chief Operating Officer two months later. Today, Joe is an integral member of the executive management team, committed to taking the company’s family of escrow companies into a future that not only paves the wave in escrow, but also fosters a culture enabling employees to live in a meaningful and purposeful way.
“By providing great service and a superb environment for our employees, we in turn are attracting new clients and developing the best people in the business,” Joe commented. “It’s a win-win.” Joe is a member of the California Escrow Association and American Land Title Association (ALTA).
Pango Group Vice President of Information Technology, Bryan Le, has a knack for helping companies grow, regardless of their business sector. Straight out of college he joined an action sports company, helping to build it from 55 employees to 500 over a seven-year period. He later worked with a $300 million furniture company as well as a $3 billion dollar multi-family construction business where he oversaw IT operations for 200 locations and 1,500 employees. His desire to transform a company’s IT infrastructure to accommodate growth potential drew him to Pango Group.
“After the management team shared their future road map with me, I saw how my IT experience could be a contributing factor in achieving their long-term business objectives,” Bryan shared. “I was drawn to that opportunity along with the stable business climate and family-oriented atmosphere.” His responsibilities include: day-to-day operations, infrastructure, applications, compliance and security.
When he’s not playing Dad to his three children, Bryan enjoys tennis but is most often found on the soccer field, getting his kicks running the ball with his league teammates.
Jessica Kalkin joined the Pango Group as a Business Development Representative and fell in love with the hard-working real estate professionals who make the American dream a reality, everyday.
“I just really enjoy working with Realtors and helping them to grow their business,” Jessica commented. Her infectious enthusiasm along with a wealth of sales and marketing knowledge has helped countless clients advance their professional objectives. It also landed her with a promotion of her own as Sales Manager. Today, Jessica oversees a large sales staff whom support the 13 offices within the Pango Group of companies including: Escrow Trust Advisors, American Trust Escrow, CV Escrow and Glen Oaks Escrow.
Her responsibilities include sharing best practices with staff, hands-on support and the training that makes Pango Group professionals some of the best in the field. “Our executive management team are strong advocates of personal growth, and employees of Pango Group have numerous opportunities to enrich their knowledge of the mortgage and escrow industries. It is truly an exceptional environment.”
Jessica’s boundless energy carries over into her personal life, which includes a devotion to physical fitness. When she’s not training at the gym, she enjoys volunteering in her community, bike riding, relaxing at the beach, wine tasting, spending time with friends and family and catching as many Los Angeles Lakers games as possible.
Jessica is a member of the South Bay Association of Realtors and the Women’s Council of Realtors.
Katie Milette, Director of Escrow Operations for the Pango Group, has been working in escrow and real estate for many years. She brings 20 years of escrow operations experience to the Pango Group and has managed many business functions including sales, marketing, and operations. She managed offices throughout Southern California and is great at developing people and teams.
“Our goal at the Pango Group is to create raving fans with our clients and our staff,” commented Katie. “To facilitate this, I get to do what I love…support and help people. My goal is to ensure our work environment is proactive, flexible and positive.” In particular, she enjoys introducing young people to escrow and fostering their growth to cement lifelong careers. Katie’s responsibilities include recruiting, coaching and managing offices stretching from Los Angeles to San Diego. An advocate of continuing education, she has honed her coaching abilities via programs at the Coaches Training Institute (CTI) and the Center for Right Relationships (CRR).
Katie’s giving nature extends outside of the office where she enjoys being a volunteer in non-profit organizations. She is a Partner in Impact Giving, a women’s collective giving organization that raises money through their own annual donations to support non-profit organizations seeking to solve social problems. She is also on the Board of Directors for The Peace Exchange, a grassroots initiative supporting marginalized regions of the world by establishing fair trade cooperatives. They are currently working on a project in The Democratic Republic of the Congo.
Escrow Operations for Glen Oaks Escrow and American Trust Escrow are managed by one of the industry’s most experienced escrow professionals, Milly Miller. A 35-year real estate veteran, Milly’s illustrious career began on the sales side as a Realtor, took a turn as a loan officer with one of the nation’s largest lending institutions, and then landed in escrow where she found her true calling. Of her 25-years as an escrow officer, she is proud to have spent nearly half of it with Glen Oaks Escrow and American Trust Escrow, both companies of the Pango Group.
“This is a very forward-thinking organization and pertinent to our industry,” Milly recently shared. “There’s security working for a company like that. Even though it’s large, it’s very family-oriented with tons of support.” As Vice President of Escrow Operations, Milly is actively involved in strategic initiatives, screening and hiring of escrow officers, training, compliance and just about anything related to escrow. With her expansive industry knowledge, fluency in Spanish, as well as hands-on experience with every type of escrow transaction including expertise in REO procedures and systems, Milly is an invaluable resource for the staff.
Outside of the office, Milly supports Compassion International, a non-profit organization that helps underprivileged children, two of whom she personally supports in the countries of Guatemala and Africa. She enjoys spending free time with her three children and her amazing grandson.
Vice President of Finance, Russell Jensen, brings a worldview to Glen Oaks Escrow. He spent his formative years overseas including attendance at American University in Dubai where he received his Bachelor of Science degree in Business Administration/Management. After getting his feet wet working with Ernst & Young, Russell returned to the United States to pursue work with non-profit organizations such as C40 Cities Climate Leadership Group and 211 LA in various capacities including Director of Finance.
“I was ready to do something different,” commented Russell on his move to Glen Oaks Escrow after a 13-year period working with 501(c)(3) organizations. “The position here dovetails perfectly with my experience and skills, and I’m excited in the opportunity to learn more about the real estate industry. The next five years are going to be very interesting in the Southern California market, which is often a harbinger for the rest of the country. I’m looking forward to contributing to the company’s goals and business objectives.” Russell will be helping to support a sustainable business practice for the organization, identifying and facilitating accounting efficiencies, and managing the needs of various accounting departments falling beneath the Pango Group corporate umbrella.
Outside of work, he enjoys cycling and continues to volunteer his time as Treasurer with three Los Angeles-based non-profit groups.