Our People


Certified Escrow Officers

Eric Rustigian
Certified Escrow Officer

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Eric started his escrow career as a sales representative for an independent escrow company in 1993, joining Glen Oaks Escrow in 1996 as an assistant escrow officer, working with Scott Akerley, owner/manager and top producing escrow officer at the time. Eric was quickly promoted to Escrow Officer and soon became the top producing escrow officer for Glen Oaks Escrow with his unsurpassed level of client service and experience.

Eric is one of the elite members of the California Escrow Association (CEA), having been granted in recognition of his through knowledge, the professional designation title of Certified Escrow Officer. The designation is awarded only after meeting the required experience and education requirements and successfully completing the appropriate examination. Professional Designation holders are required to demonstrate their knowledge by maintaining continuing education credits and maintain membership in the CEA.

Eric is well versed in all technical aspects of any real estate transaction. He is a trusted resource for information and you have direct access to him for fast answers and expert service. From commercial and industrial real estate to residential, refinance and tax deferred exchanges, Eric has the expertise to deliver the highest quality escrow service in the industry, personalized for both first time buyer and seasoned investors.

John Salmon

John Salmon
Certified Escrow Officer

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The complexities and intensive procedures of the escrow process can be confusing and hard to understand, requiring a skilled professional to provide sound advice and guide the way. John Salmon, Certified Escrow Officer and Notary Public, has the innate ability to effectively communicate and instill understanding in his clients every step of the way. His previous experience in the escrow industry coupled with a bachelor’s degree in Business Finance from the University of Arizona, provides the perfect combination for excellent service that meets and exceeds all client expectations.

John has immersed himself entirely in the real estate industry through his career and personal investment activities and entrepreneurial ventures. His interests have led him to start a lucrative niche sports travel agency as well as being an active partner in a real estate investment firm specializing in obtaining cash flow positive, long-term rental properties. As an escrow officer he handles a wide array of residential and commercial escrow transactions. His umbrella of specialties includes regular sale and refinance escrows, bank-owned REOs, and short sales for the first-time home buyer or seller through the seasoned investor.

His dedication to his clients and his profession presents him with continuous opportunities to steam-line processes, integrate innovative strategies, and implement new technologies to make the client experience as easy and pleasurable as possible. John looks forward to being an integral piece and dependable partner for your next transaction at Glen Oaks Escrow.

Kristen Hartwick

Kristen Hartwick
Certified Escrow Officer

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Kristen Hartwick began her escrow career with Glen Oaks Escrow in 1996, quickly advancing to Escrow Officer and is now consistently one of the top producers of the company. Kristen is well versed in the technical aspects of any real estate transaction, whether it is a refinance, residential sale, commercial property or tax deferred exchange as well as reverse exchanges and escrows for condo conversions and brand new condo tracts.

Kristen participates in continuing education and received her certification from the California Escrow Association in 2004. She also mentors and trains new escrow officers and escrow assistants for Glen Oaks Escrow. Glen Oaks Escrow attributes its growing success to Kristen Hartwick’s unsurpassed level of client service and dedication.

 

Mary Lotz
Certified Escrow Officer

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Mary Lotz has worked as a Certified Escrow Officer in the Glendale area for over 25 years and has been part of Glen Oaks Escrow since 1997.  Residential and commercial sales, refinances, 1031 exchanges, subdivisions and tracts are some of her areas of expertise.

As a prominent member of the Glendale business community, Mary engages in many volunteer activities.  The Real Estate industry, as well as local organizations including Descanso Gardens, Big Sisters and Soroptimist International, all benefit from her efforts.

Mary was honored to handle the largest transaction in the 20 year history of Glen Oaks Escrow.  Her commitment to excellent customer service includes up to date knowledge about new regulations and industry standards.  Willingness to offer her experience to clients as well as colleagues is Mary’s commitment to the local Real Estate Industry.

– See more at: http://glenoaksescrow.com/about-us/our-people/mary-lotz/#sthash.Sj8TV86R.dpuf


Escrow Officers

Brook Hickerson
Branch Manager

Christopher Arce-Dale
Branch Manager/Escrow Officer

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For a person whose favorite pastime is visiting open houses on weekends, it’s no surprise that Christopher Arce-Dale found his calling in real estate.  He began his career in insurance as an underwriter, and although it suited his technical abilities, it lacked the warmth of communication with customers. He moved into escrow as a receptionist, and more than a decade later he not only has his own desk at Glen Oaks Escrow but is also the Branch Manager at the company’s office location in Laguna Niguel.

“I have a Nordstrom mentality where service is everything,” Christopher shared.  “After I met with the management team at Glen Oaks Escrow, I knew it was the right place for me.”  The organization’s progressive thinking, support system and state-of-the-art technology enables Christopher to focus his energies on providing the personal touch and technical acumen his clients appreciate.  He handles residential resale, 1031 Tax Exchanges, large REO groups and some tract sales along with office managerial duties which entail recruiting topnotch escrow officers and building new relationships in South County.

When he’s not in the office or scouting new Open Houses, Christopher loves spending time with his family, driving through Trabuco Canyon and tooling along the coast in search of a good classic car show.

 

Lynda Overton
Branch Manager/Escrow Officer

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Lynda began her escrow career in 1983 working for a small independent escrow company, owned by her grandmother. She moved to the Glendale area in 1986 and continued working in the Glendale area as well as La Canada and Pasadena until 2001 when she moved her career closer to home in the Santa Clarita Valley. Lynda has enormous pride and tremendous loyalty to her community. She has never been happier than working in the valley that she has lived in, loves and where she and her husband have raised their family for the last 18 years.

Lynda’s expertise includes all aspects of Residential Resale, Refinance, 1031 Tax Deferred Exchange, Commercial and Investment transactions.

Lynda opened the first Branch Office of Glen Oaks Escrow in December 2004. Lynda’s commitment and dedication to providing unparalleled customer service, her expert technical knowledge and her incredible support staff have earned her and Glen Oaks Escrow/Valencia, an excellent reputation in the Santa Clarita Valley.

 

Aileen Kwon
Escrow Officer

Alenoush Hartenian
Escrow Officer

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For nearly a decade, Alenoush Hartenian has been providing Glendale and surrounding cities with her services as an Escrow Officer with Glen Oaks Escrow.  Her dedication is well-known and rewarded by a steady stream of business from longtime clients and referrals.

“Growing up with family in real estate gave me a firsthand view of the demanding pace and daily problem-solving that defines real estate transactions,” she commented.  “Working with Glen Oaks Escrow has been a joy because they truly understand the nature of this business.  The foundation of industry knowledge here is profound and the management support exceptional. As a result, I’m able to respond to the needs of my clients with the highest caliber of professionalism and efficiency. I’ve been at Glen Oaks Escrow from day one and have never given a thought to being anywhere else,” she stated.  Alenoush specializes in residential, commercial, short sales, REO, refinances and Co-ops.

Outside of the office, Alenoush enjoys spending time with friends and family and can often be found on long nature hikes.

 

Ana Flores
Escrow Officer

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Those who know Ana Flores appreciate her many shining qualities, yet one stands above the rest – commitment. Growing up in a big boisterous family, she learned to share her time and energy with six siblings without losing sight of her own goals. Today, this accomplished Escrow Officer channels more than 10 years of real estate know-how into creating the best possible escrow experience for her clients at Glen Oaks Escrow.

Ana was immediately drawn to Glen Oaks Escrow after meeting the management team and staff. “Not only is Glen Oaks Escrow filled with so many talented individuals, but the company itself is far more advanced, in terms of technology and regulatory systems, than anyone else in the industry,” she said.  “The support system is amazing, and I’m thrilled to be part of such a tight-knit company and professional team.”  Ana serves her clients with bilingual abilities in English and Spanish and handles a variety of escrow transactions including: residential and commercial, resale, short sales, REOs, and 1031 Exchanges.

A California native whose home has been in Orange County since childhood, Ana enjoys spending off hours with her family. They gather every Sunday for a commitment she cherishes — reconnecting with her ever-growing family, who now proudly includes 11 cousins.

 

Carmen Alvarado
Escrow Officer

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Carmen Alvarado was studying at Cal State Northridge for a career in psychology when she got the opportunity to work as a receptionist in an escrow company.  It didn’t take long for the real estate bug to bite.  Twelve years and a Psychology Bachelor’s later, Carmen is channeling her desire to help people, not as a psychologist, but as an Escrow Officer at Glen Oaks Escrow.

“I like to make people happy and love working in escrow,” Carmen shared. “For families and newlyweds purchasing their first home, you want to make it the best possible experience.” She joined Glen Oaks Escrow alongside Marcine Kline with whom she has worked her entire career.  “We have a great relationship, and I love the management team here at Glen Oaks Escrow. The family-like atmosphere, the supportive team, the paperless environment — it’s all very welcoming and professional.” Carmen handles a variety of escrow transactions and is bilingual in Spanish and English.

Outside of the office, Carmen enjoys going to the theater, and as newlywed herself, spends as much quality time as possible with her husband and their Olde English Bulldogge.

Chris Salas
Escrow Officer

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Chris is a veteran of the escrow industry. He began his career in his native country, Guam, when he was just 16 years old. Throughout his tenure, he has earned the loyalty and confidence of some of the most discerning Realtors in Orange, San Diego and Los Angeles counties. Chris’ innate ability to establish a personal connection with everyone he comes in contact with, his dedication to client satisfaction and his proficiency with escrow procedures collectively have made him an invaluable asset to many of the top brokerages, real estate agents, attorneys and mortgage professionals in Southern California.

Chris is experienced in residential, commercial, 1031 exchange and refinance escrows and is also a licensed Notary Public. Outside of the office, Chris invests his free time in philanthropic and charitable causes such as feeding and assisting the homeless in Downtown San Diego and Santa Ana.

Claudia Olivas
Escrow Officer

James Isham
Escrow Officer

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An Escrow Officer with over a decade of industry experience, James Isham joined Glen Oaks Escrow in 2007. He grew up in Southern California surrounded by a vibrant real estate market and a family well-versed in the business.

“My mother has had a long and gratifying career as a Title Representative which spurred me to consider real estate as well,” James commented. “I chose escrow because I love the opportunity of helping people. “ James worked with several independent escrow companies before coming to Glen Oaks Escrow. “The experience here is truly different,” he said. “Our technology is state-of-the-art and management encourages personal growth all of which benefits our clients in greater responsiveness, faster turn times and exceptional customer service. It’s just worlds apart from any other escrow company.” James is a member of the Santa Clarita Escrow Association and provides escrow services for residential resale, refinance, short sales, REOs, and FSBOs.

A proud father who enjoys spending his free time with family, James also enjoys the occasional game of basketball with friends and colleagues.

 

Janette Lomeli
Escrow Officer

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A member of the Glen Oaks Escrow team since 2003, Janette Lomeli brings a wealth of experience to her position as an Escrow Officer.  For more than a decade, she has worked in both title and escrow, providing her clients with a wellspring of knowledge that is well-served managing complex transactions and all manner of escrow dealings.

Janette’s professionalism and sunny personality has led to significant repeat business from selling agents who appreciate the hands-on service she delivers.  “Helping people is at the core of why I am an Escrow Officer,” she offered.  “I came to Glen Oaks Escrow because the company is extremely professional without being institutional. The positive atmosphere and hands-on management enables me to provide superior service to my clients.”  She is a member of the California Escrow Association and is also a Notary Public.

Janette’s also at the top of her game when she’s not at the office.  She and her husband can be found most weekends at baseball diamonds or soccer fields holding up the cheering section for their three children.

Jennifer Foster
Escrow Officer

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There may be a ceiling in some businesses but not at Glen Oaks Escrow according to Jennifer Foster. In the escrow industry for more than a decade, Jennifer saw something unique in the company – a progressive, all-in approach to supporting their employees and growing the organization.

“Glen Oaks Escrow gives me the tools to be successful,” Jennifer says. “They have the right balance of business acumen and friendly management that makes for a great environment.” The Escondido native originally planned to go into law, but a summer job at an escrow firm changed her mind. “I love interacting with clients and focusing on the details of drawing documents and preparing files. Escrow gives me the perfect combination.” Jennifer manages all types of residential escrow, primarily in the coastal region of North San Diego County and is a Notary Public. She also handles all of the escrows for the City of Carlsbad’s affordable units. Although very labor-intensive, the work gives her the opportunity to give back, which she enjoys immensely.

As fall approaches, Jennifer’s sunny personality gets even brighter at the prospect of football season. She and her husband love cheering on their favorite NFL team, the Green Bay Packers followed by who else? The San Diego Chargers!

Kerry McGuire
Escrow Officer

Marcine Kline
Escrow Officer

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It was nearly 38 years ago, when fate intervened, placing Marcine Kline into the profession where she would establish herself as one of the escrow industry’s leading professionals.  Attending college and wanting to work full-time, she applied for a position at an escrow company only to lose out to another applicant.  When that person proved to be a no-show, Marcine got the call, and so it began…

“The work just seemed so relatable to me,” Marcine says.  She got her feet wet with independent escrow companies, and in 1986, the age of Reaganomics and new tax codes, opened her own firm  It didn’t take long for Marcine to champion the demands of the day and by setting her drive and strong work ethic in place, she was able to pay off her business’ debt within that same year.  “I’ve always had a strong work ethic, which is one of the things that drew me to Glen Oaks Escrow. It’s a big team with an infrastructure that leads with heart, this is important to me.”

As Branch Manager of the Sherman Oaks office, Marcine is responsible for the teaching, training and education of the staff in addition to recruiting escrow professionals.  She has served the San Fernando Valley for more than 30 years and is a full-service escrow officer specializing in Probate, Trust Sales, Conservatorship and both court and independent administration of Estate Act transactions.

Outside of the office, Marcine is an avid traveler, voracious reader and social butterfly.  There’s nothing she likes more than heading out with her husband to entertain friends, many of whom started out as her clients.

Maria Bolks
Escrow Officer

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Maria Bolks brings more than a decade of experience and bilingual capabilities (English and Spanish) to her position as Escrow Officer with Glen Oaks Escrow. She joined the rapidly growing Glendale office in 2008.

“I was very impressed with their state-of-the-art technology and tools,” Maria said about her decision to join Glen Oaks Escrow. “I’ve worked for independent escrow companies throughout my career and have never had such superb support.” The demands of the real estate market continually evolve, and the systems in place at Glen Oaks Escrow have enabled Maria to maintain her priorities. “Personal communication is very important to me. If I’m not calling on clients, our sales team stays in contact, ensuring Glen Oaks Escrow is there for them.” Maria’s wide array of escrow services include: residential resale, foreclosures, refinance, land sales, bulk sales and mobile homes.

When she breaks away from her busy work schedule, Maria’s time is reserved for her family which includes two daughters and two sons, one of whom proudly serves the U.S. Navy.

 

Nazeli Grigorian
Escrow Officer

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An escrow professional for more than a decade, Nazeli likes the challenge of perfecting a file and working under the pressure of timelines. Nazeli joined the dynamic team at Glen Oaks Escrow because of their commitment to excellence and their endeavor to create a pleasant experience for their clients. She always commits herself to a high standard of “Result-Oriented” leadership. She adheres to a work ethic that respects hard work and expects exceptional quality.

To Nazeli, success depends on a STRONG commitment to customer satisfaction and a constant focus on the closing date. Nazeli provides escrow service to all of California and works on all types of residential escrows including resale, refinance, short sales, REOs and conventional plus some commercial.  She is a notary public and is bilingual in Armenian and English.

 

Nicole Ream
Escrow Officer

Rita Butt
Escrow Officer

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Escrow Officer, Rita Butt, has worked for several independent escrow companies for the past 26-years she has been in escrow. Despite the family-style atmosphere she was accustomed to, it did not prepare her for the tight-knit and supportive culture so unique to Glen Oaks Escrow.

“My first day of orientation was very enlightening,” Rita said. “The management team’s philosophy is ‘what can we do for you?’ instead of ‘what can you do for us?’ They’re just good people and it has created a very stimulating and positive workplace.” Rita spent her early years working for the city of Huntington Beach and handling escrow transactions for tract home sales. Over the years, she became a master at refinance escrows and continues to specialize in them today.

Although escrow was a career that happened through a natural progression of opportunities, it has become Rita’s passion, fueled by her ability to help people. “It’s so gratifying to be able to improve the situation of a borrower.” Rita has a loyal base of clients, no doubt due to her responsiveness, attention to detail and warm personality. Outside of the office, this wife and mother of two grown sons enjoys spending time with her grandchildren, family and friends.

 

Scott Parisen
Escrow Officer

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Scott Parisen has been an Escrow Officer for six years and offers a comprehensive base of experience, most notably in REOs, regular sales, short sales and refinance. He came to Glen Oaks Escrow in 2008 based on the company’s unparalleled reputation for superior customer service and its progressive corporate philosophy.

“I was impressed by Glen Oaks Escrow’s use of the latest resources and technology,” Scott commented. “Their priority above all else is the client experience which aligns with my own belief. Nothing is overlooked in their efforts to ensure the highest standards.” Scott’s personable nature, responsiveness and keen ability to handle any challenge have earned him a loyal following. He is committed to providing his clients with a smooth and proficient closing experience.

In his free time, Scott enjoys adventurous pursuits that keep his mind sharp and his adrenaline running including sky-diving, snowboarding in the local mountains and ocean kayaking.

 

Shirley Rugg
Escrow Officer

Summer Hayes
Escrow Officer

Veto Ruiz
Escrow Officer

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A graduate of UCLA with a degree in psychology, Veto Ruiz applies his learning every day in the people-oriented business of escrow. His experience in the industry exceeds 20 years, and over half of that time has been with Glen Oaks Escrow’s sister company, American Trust Escrow.

“I’ve loved this business from the first day I started as a receptionist back in 1993,” Ruiz said. “You meet new people every day, it’s constantly changing and it’s very demanding. Glen Oaks Escrow ensures we deliver the highest service standards by providing the latest in technology, industry reports and trend updates. Their care for clients and employees is exemplary.” Veto’s own work ethic does not go unnoticed by his clients who come back again and again for his attentive service, superb organization and troubleshooting skills. His escrow focus is primarily in residential including short sales and refinancing.

For rest and relaxation, you’ll find Veto on thin ice – the kind that requires a hockey stick and puck. He competes in an adult hockey league, and also enjoys spending time with his family.

Virginia Wassif
Escrow Officer

Heather Johnson
Jr. Escrow Officer

Janna Lowen
Jr. Escrow Officer

Cynthia Moller
Senior Escrow Officer/Director of Online Education

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Cynthia Moller is a Senior Escrow Officer who likes to give back. With nearly three decades of escrow experience, she has an exceptional depth of industry knowledge that she readily offers up in her blog, “Ask Cynthia,” and to her loyal clients at Glen Oaks Escrow in Valencia.

“I like to be out front – talking, writing and presenting ideas about this great industry we’re a part of,” she said. “With today’s advanced technologies, we can easily do this, yet it’s rare to find escrow companies taking advantage of the opportunities. That’s what drew me to Glen Oaks Escrow. They’re a forward-thinking company with amazing communications and state-of-the-art processes that enable me to serve my clients better.” Cynthia started in banking, moved over to escrow and immediately began working on complex transactions like assumptions, notes and deeds of trust. Today, clients appreciate her technical expertise in a wide range of escrow transactions including residential, commercial, bulk sales, liquor license transfers and mobile homes. She is a notary public, member of the Santa Clarita Escrow Association and possesses a broad understanding of real estate law by taking advantage of continued education courses through industry classes and seminars.

Cynthia is also a “front person” in her personal life. As a “drop in” singer with several local southland bands, she often performs at events to support charities like the Food Pantry. When she’s not onstage or working with non-profit organizations like Habitat for Humanity, this hardworking Mom brings her vibrant personality home to share with the three biggest joys in her life – her children.

 


Escrow Assistants

Claudie Farah

Claudie Farah
Escrow Assistant

Jennifer Wolf
Escrow Assistant

Jessica Marshall
Escrow Assistant

Lisa Salvato
Escrow Assistant

Mark Martinez
Escrow Assistant

Talin Markarian
Escrow Assistant

Veronica Salas
Escrow Assistant

Vivica Ramirez
Escrow Assistant


Business Development

Shelley Valencia
Senior Business Development

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Shelley Valencia brings a rich and varied background to her position as Senior Business Development for Glen Oaks Escrow and serves the Glendale, Burbank and foothills region.  More than two decades in title, home warranty and disclosure provide her with keen insights into the needs and business objectives of today’s banks, Realtors, brokers, sales agents and the expectations of their clients.

Shelley joined Glen Oaks Escrow in 2005 as its first Sales Representative. “I’ve known Scott Akerley, CEO of Glen Oaks Escrow, since our school days and was thrilled at the opportunity to join his team, she said. Building enduring client relationships is important to me, and that’s been possible with the support, professionalism and consistent integrity of this organization. I absolutely love what I do and consider Glen Oaks Escrow my second family.” Shelley’s own high standards and dedication have earned her accolades as well, most notably from the Burbank Board of Realtors for Affiliate of the Year in 2009.   Her expertise, friendly demeanor and can-do attitude have opened doors and won many referrals from pleased clients.

A native of Canada, Shelley is happiest when she’s in the sun, boating, water skiing or just spending quality time with her husband, Robert, and their two daughters.

Alison Fass
Business Development

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With a law degree to her name and experience practicing real property and family law, Alison Fass enjoyed her work yet yearned to explore something that had always been of interest – real estate.  When a friend working at Pango Group mentioned a job opening in business development, she jumped.

“It was definitely a departure for me,” Alison acknowledged. “However, it was an opportunity to get into the real estate industry and join a forward-thinking, innovative and well-respected company— getting out there and meeting a diversity of people, which I love.”

Although she had her real estate license, Alison was attracted to the escrow side, which enables her to draw on her law background. Giving her the confidence to make the career shift was the management team at American Trust Escrow and Escrow Trust Advisors. “They are supportive and provide all of the tools and resources needed to be successful in the field. It has been a wonderful transition thanks to all of the friendly and helpful staff.” Alison is looking forward to building relationships with residential agents, commercial brokers, and real estate attorneys with the objective of adding value to their business.

“The Westside is my backyard, and I’m thrilled at the chance to introduce more real estate professionals to the wonderful escrow services we provide.”

Outside of the office, this California native enjoys spending time with friends and family and never misses the chance to be in the great outdoors. She is also an avid sushi fan.

Deborah Hatch

Deborah Milks
Business Development

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There’s nothing Deborah Milks likes better than leaving her desk, going into the community and connecting Realtors and homebuyers with a great escrow experience. She joined Glen Oaks Escrow in San Diego for the opportunity of nurturing existing relationships and cultivating new ones with a company known for its high standards.

“Glen Oaks Escrow is progressive, supportive and very friendly,” Deborah commented. “I’m thrilled to work with professionals whose primary focus is the customer’s satisfaction. It’s a great environment.” Deborah’s role in business development enables her to leverage her 17 years of escrow experience, both behind the desk and out in the field. She has worked for escrow as well as title companies and is known for her positive attitude, exceptional customer service and ready smile. “I enjoy paperwork, but I love working with people. Helping them find the right escrow officer. Meeting all of the different entities in the transaction. It’s very rewarding.”

Deborah is a notary public as well as a fine cook—a skill she brings to the table and generously shares with friends and family.

 

Elvia Zerwekh
Business Development

Hallie Packard
Business Development

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When it comes to high performance, Hallie Packard is a natural.  She was driving a car by the age of nine, got her real estate license at age 19 and owned and operated a driving/racing school with her brother until turning her attention to real estate full time. Today, she is a business development representative at Glen Oaks Escrow in Laguna Niguel.

“My passion is people.  I like to get out into the community and see where we can make a difference for Realtors, brokers and mortgage institutions,” said Hallie. “Laguna Niguel is such a special city with amazing topography and close proximity to much of what makes Southern California famous – beaches, sunshine, recreation and of course, wonderful communities. At Glen Oaks Escrow, we’re here to listen, learn what folks need and provide our world-class escrow services.”

During her time selling real estate, Hallie assisted in the closing of more than 20 million dollars in sales.  She also became an expert in short sales, a Notary Public and earned a Series 7 certification in financial advising. Exceeding client expectations is her main priority, something for which Glen Oaks Escrow is also well known. “It’s a great fit,” she confirmed. “Our management provides the tools and support that enable everyone in the office to work at their peak potential. We have a highly experienced and motivated team.”

When she’s not out meeting new people throughout South Orange County, Hallie enjoys spending time with her husband mountain biking, paddle boarding and reconnecting with their respective families.

 

Kellee Sauter
Business Development

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Customer service is deeply rooted in sales representative, Kellee Sauter. She got her start in restaurant catering and had such an infectious personality and can-do attitude, she was recruited by one of her own customers to leave the restaurant business and join them at their title and escrow company. For the next 17 years she honed her craft and then made the move to Glen Oaks Escrow.

“I love building and maintaining business relationships, and Glen Oaks Escrow makes that possible,” Kellee shared recently. “Their support system is great, the technology is topnotch and the company is committed to making raving fans through everyone we touch. That aligns perfectly with my customer service philosophy.“

Kellee is an advocate of participating in local associations and is active in the San Diego Association of Realtors (SDAR), North San Diego County Association of Realtors (NSDCAR), Women’s Council of Realtors (WCR) and National Association of Hispanic Real Estate Professionals (NAHREP). She is also committed to assisting local charities including Operation America Cares, which provides care packages to U.S. troops and the Angel’s Depot, a seniors advocacy group that assists San Diego’s elderly poor.

An active mother of three sons, Kellee is their biggest cheerleader at sporting and academic events. In quieter moments, she can be found at the beach, listening to music or indulging her love of interior design.

 

Lauren Greer
Business Development

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Lauren Greer is the business development representative for Glen Oaks Escrow in the San Fernando Valley and Conejo Valley.  Her job is to be out in the field building relationships with residential agents, commercial brokers, mortgage brokers and investors to see how Glen Oaks Escrow can help provide value to their business and the clients they represent.  As the liaison between the escrow officer and the client, Lauren makes sure that each file runs smoothly and that all parties are updated.  She is also a traveling notary which brings extra convenience to her clients when they are ready to fill out paperwork.

Lauren is a member of the Southland Regional Association of Realtors in the valley and serves on the Young Real Estate Professionals Board as well as the Commercial Investment Committee.  She is also the Director of Membership for the National Association of Hispanic Real Estate Professionals, and a member of Women’s Council of Realtors and the Asian Real Estate Association.  She is very involved with her community and makes sure to bring awareness to the public about the services Glen Oaks Escrow provides.

“This organization is a rare find in the escrow community because of the leadership’s dedication to innovation and delivering the highest levels of customer service. Connecting with real estate professionals and providing them with this valuable information is immensely gratifying.”

 

Sara Lehmann
Business Development

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Prior to her work at Glen Oaks Escrow, Sara Lehmann’s professional life was an eclectic mix of physical therapy for dogs, marketing research for a major metropolitan newspaper and selling data for one of the nation’s leading providers of Real Estate zoning information. When a position in Escrow sales arose, she quickly seized the opportunity and has since had the privilege of learning from some of the best Escrow Officers in the industry.

“I grew up in a household that revolved around Real Estate and I picked up those communication skills,” she said.  Her innate understanding of the industry and love of people are the perfect fit for her position at Glen Oaks Escrow’s Sherman Oaks office where she manages business development for the South San Fernando Valley and the Los Feliz/Silverlake area.  “I like connecting people and finding solutions for their wants and needs, and I have the necessary support to do that here.”

Besides Real Estate, Sara’s other passions are traveling, comedy and her love of dogs.  She rescued her partner in crime, an overly expressive Pharaoh Hound mix named Cairo nearly a decade ago, and today he is happily ensconced as a key member of her family.

Sally Barrera

Sally Barrera
Business Development

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Sally Barerra has more than two decades of experience in real estate with a significant portion serving the title business in customer service and sales. Sally’s vast experience and background make her an easy problem solver for many transactions. That career path took a turn when she had a chance meeting with longtime colleague and CEO of Glen Oaks Escrow (GOE), Scott Akerley. Today, Sally is in charge of business development at GOE where her exuberant and caring personality have found the perfect home.

“There is no similarity between title and escrow,” Sally explains. “Title is selling paper. Escrow is all about people and relationships. It’s very rewarding.” Like a casting director, she sees her role as matching the right client with the right escrow officer. The culture at GOE is supportive of her efforts, providing state-of-the-art technology, continued education and an open door policy. “I really like the fact that the company is big, but the people treat each other like a small boutique company. It’s a family environment.” Sally is bilingual in English and Spanish and involved in the National Association of Hispanic Real Estate Professionals (NAHREP), Montebello District Board of Realtors, Downey Association of Realtors® Inc., Asian Real Estate Association of America (AREAA) and Real Estate Owner’s Management Association of California (REOMAC).

Sally enjoys sharing her knowledge and frequently holds educational seminars at the office for lenders, realtors, homebuyers and anyone interested in learning more about the trends and regulations that continue to shape real estate and escrow transactions. “I introduce everyone I meet to GOE because I know they will ultimately become raving fans.”