Glendale

Certified Escrow Officers

Eric Rustigian
Certified Escrow Officer

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Eric started his escrow career as a sales representative for an independent escrow company in 1993, joining Glen Oaks Escrow in 1996 as an assistant escrow officer, working with Scott Akerley, owner/manager and top producing escrow officer at the time. Eric was quickly promoted to Escrow Officer and soon became the top producing escrow officer for Glen Oaks Escrow with his unsurpassed level of client service and experience.

Eric is one of the elite members of the California Escrow Association (CEA), having been granted in recognition of his through knowledge, the professional designation title of Certified Escrow Officer. The designation is awarded only after meeting the required experience and education requirements and successfully completing the appropriate examination. Professional Designation holders are required to demonstrate their knowledge by maintaining continuing education credits and maintain membership in the CEA.

Eric is well versed in all technical aspects of any real estate transaction. He is a trusted resource for information and you have direct access to him for fast answers and expert service. From commercial and industrial real estate to residential, refinance and tax deferred exchanges, Eric has the expertise to deliver the highest quality escrow service in the industry, personalized for both first time buyer and seasoned investors.

John Salmon

John Salmon
Certified Escrow Officer

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The complexities and intensive procedures of the escrow process can be confusing and hard to understand, requiring a skilled professional to provide sound advice and guide the way. John Salmon, Certified Escrow Officer and Notary Public, has the innate ability to effectively communicate and instill understanding in his clients every step of the way. His previous experience in the escrow industry coupled with a bachelor’s degree in Business Finance from the University of Arizona, provides the perfect combination for excellent service that meets and exceeds all client expectations.

John has immersed himself entirely in the real estate industry through his career and personal investment activities and entrepreneurial ventures. His interests have led him to start a lucrative niche sports travel agency as well as being an active partner in a real estate investment firm specializing in obtaining cash flow positive, long-term rental properties. As an escrow officer he handles a wide array of residential and commercial escrow transactions. His umbrella of specialties includes regular sale and refinance escrows, bank-owned REOs, and short sales for the first-time home buyer or seller through the seasoned investor.

His dedication to his clients and his profession presents him with continuous opportunities to steam-line processes, integrate innovative strategies, and implement new technologies to make the client experience as easy and pleasurable as possible. John looks forward to being an integral piece and dependable partner for your next transaction at Glen Oaks Escrow.

Kristen Hartwick

Kristen Hartwick
Certified Escrow Officer

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Kristen Hartwick began her escrow career with Glen Oaks Escrow in 1996, quickly advancing to Escrow Officer and is now consistently one of the top producers of the company. Kristen is well versed in the technical aspects of any real estate transaction, whether it is a refinance, residential sale, commercial property or tax deferred exchange as well as reverse exchanges and escrows for condo conversions and brand new condo tracts.

Kristen participates in continuing education and received her certification from the California Escrow Association in 2004. She also mentors and trains new escrow officers and escrow assistants for Glen Oaks Escrow. Glen Oaks Escrow attributes its growing success to Kristen Hartwick’s unsurpassed level of client service and dedication.

 

Mary Lotz
Certified Escrow Officer

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Mary Lotz has worked as a Certified Escrow Officer in the Glendale area for over 25 years and has been part of Glen Oaks Escrow since 1997.  Residential and commercial sales, refinances, 1031 exchanges, subdivisions and tracts are some of her areas of expertise.

As a prominent member of the Glendale business community, Mary engages in many volunteer activities.  The Real Estate industry, as well as local organizations including Descanso Gardens, Big Sisters and Soroptimist International, all benefit from her efforts.

Mary was honored to handle the largest transaction in the 20 year history of Glen Oaks Escrow.  Her commitment to excellent customer service includes up to date knowledge about new regulations and industry standards.  Willingness to offer her experience to clients as well as colleagues is Mary’s commitment to the local Real Estate Industry.

– See more at: http://glenoaksescrow.com/about-us/our-people/mary-lotz/#sthash.Sj8TV86R.dpuf


Escrow Officers

Aileen Kwon
Escrow Officer

Alenoush Hartenian
Escrow Officer

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For nearly a decade, Alenoush Hartenian has been providing Glendale and surrounding cities with her services as an Escrow Officer with Glen Oaks Escrow.  Her dedication is well-known and rewarded by a steady stream of business from longtime clients and referrals.

“Growing up with family in real estate gave me a firsthand view of the demanding pace and daily problem-solving that defines real estate transactions,” she commented.  “Working with Glen Oaks Escrow has been a joy because they truly understand the nature of this business.  The foundation of industry knowledge here is profound and the management support exceptional. As a result, I’m able to respond to the needs of my clients with the highest caliber of professionalism and efficiency. I’ve been at Glen Oaks Escrow from day one and have never given a thought to being anywhere else,” she stated.  Alenoush specializes in residential, commercial, short sales, REO, refinances and Co-ops.

Outside of the office, Alenoush enjoys spending time with friends and family and can often be found on long nature hikes.

 

Claudia Olivas
Escrow Officer

James Isham
Escrow Officer

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An Escrow Officer with over a decade of industry experience, James Isham joined Glen Oaks Escrow in 2007. He grew up in Southern California surrounded by a vibrant real estate market and a family well-versed in the business.

“My mother has had a long and gratifying career as a Title Representative which spurred me to consider real estate as well,” James commented. “I chose escrow because I love the opportunity of helping people. “ James worked with several independent escrow companies before coming to Glen Oaks Escrow. “The experience here is truly different,” he said. “Our technology is state-of-the-art and management encourages personal growth all of which benefits our clients in greater responsiveness, faster turn times and exceptional customer service. It’s just worlds apart from any other escrow company.” James is a member of the Santa Clarita Escrow Association and provides escrow services for residential resale, refinance, short sales, REOs, and FSBOs.

A proud father who enjoys spending his free time with family, James also enjoys the occasional game of basketball with friends and colleagues.

 

Janette Lomeli
Escrow Officer

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A member of the Glen Oaks Escrow team since 2003, Janette Lomeli brings a wealth of experience to her position as an Escrow Officer.  For more than a decade, she has worked in both title and escrow, providing her clients with a wellspring of knowledge that is well-served managing complex transactions and all manner of escrow dealings.

Janette’s professionalism and sunny personality has led to significant repeat business from selling agents who appreciate the hands-on service she delivers.  “Helping people is at the core of why I am an Escrow Officer,” she offered.  “I came to Glen Oaks Escrow because the company is extremely professional without being institutional. The positive atmosphere and hands-on management enables me to provide superior service to my clients.”  She is a member of the California Escrow Association and is also a Notary Public.

Janette’s also at the top of her game when she’s not at the office.  She and her husband can be found most weekends at baseball diamonds or soccer fields holding up the cheering section for their three children.

Maria Bolks
Escrow Officer

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Maria Bolks brings more than a decade of experience and bilingual capabilities (English and Spanish) to her position as Escrow Officer with Glen Oaks Escrow. She joined the rapidly growing Glendale office in 2008.

“I was very impressed with their state-of-the-art technology and tools,” Maria said about her decision to join Glen Oaks Escrow. “I’ve worked for independent escrow companies throughout my career and have never had such superb support.” The demands of the real estate market continually evolve, and the systems in place at Glen Oaks Escrow have enabled Maria to maintain her priorities. “Personal communication is very important to me. If I’m not calling on clients, our sales team stays in contact, ensuring Glen Oaks Escrow is there for them.” Maria’s wide array of escrow services include: residential resale, foreclosures, refinance, land sales, bulk sales and mobile homes.

When she breaks away from her busy work schedule, Maria’s time is reserved for her family which includes two daughters and two sons, one of whom proudly serves the U.S. Navy.

 

Nazeli Grigorian
Escrow Officer

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An escrow professional for more than a decade, Nazeli likes the challenge of perfecting a file and working under the pressure of timelines. Nazeli joined the dynamic team at Glen Oaks Escrow because of their commitment to excellence and their endeavor to create a pleasant experience for their clients. She always commits herself to a high standard of “Result-Oriented” leadership. She adheres to a work ethic that respects hard work and expects exceptional quality.

To Nazeli, success depends on a STRONG commitment to customer satisfaction and a constant focus on the closing date. Nazeli provides escrow service to all of California and works on all types of residential escrows including resale, refinance, short sales, REOs and conventional plus some commercial.  She is a notary public and is bilingual in Armenian and English.

 

Nicole Ream
Escrow Officer

Scott Parisen
Escrow Officer

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Scott Parisen has been an Escrow Officer for six years and offers a comprehensive base of experience, most notably in REOs, regular sales, short sales and refinance. He came to Glen Oaks Escrow in 2008 based on the company’s unparalleled reputation for superior customer service and its progressive corporate philosophy.

“I was impressed by Glen Oaks Escrow’s use of the latest resources and technology,” Scott commented. “Their priority above all else is the client experience which aligns with my own belief. Nothing is overlooked in their efforts to ensure the highest standards.” Scott’s personable nature, responsiveness and keen ability to handle any challenge have earned him a loyal following. He is committed to providing his clients with a smooth and proficient closing experience.

In his free time, Scott enjoys adventurous pursuits that keep his mind sharp and his adrenaline running including sky-diving, snowboarding in the local mountains and ocean kayaking.

 

Shirley Rugg
Escrow Officer

Virginia Wassif
Escrow Officer


Escrow Assistants

Claudie Farah

Claudie Farah
Escrow Assistant

Lisa Salvato
Escrow Assistant

Mark Martinez
Escrow Assistant

Talin Markarian
Escrow Assistant

Veronica Salas
Escrow Assistant

Vivica Ramirez
Escrow Assistant


Business Development

Shelley Valencia
Senior Business Development

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Shelley Valencia brings a rich and varied background to her position as Senior Business Development for Glen Oaks Escrow and serves the Glendale, Burbank and foothills region.  More than two decades in title, home warranty and disclosure provide her with keen insights into the needs and business objectives of today’s banks, Realtors, brokers, sales agents and the expectations of their clients.

Shelley joined Glen Oaks Escrow in 2005 as its first Sales Representative. “I’ve known Scott Akerley, CEO of Glen Oaks Escrow, since our school days and was thrilled at the opportunity to join his team, she said. Building enduring client relationships is important to me, and that’s been possible with the support, professionalism and consistent integrity of this organization. I absolutely love what I do and consider Glen Oaks Escrow my second family.” Shelley’s own high standards and dedication have earned her accolades as well, most notably from the Burbank Board of Realtors for Affiliate of the Year in 2009.   Her expertise, friendly demeanor and can-do attitude have opened doors and won many referrals from pleased clients.

A native of Canada, Shelley is happiest when she’s in the sun, boating, water skiing or just spending quality time with her husband, Robert, and their two daughters.

Alison Fass
Business Development

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With a law degree to her name and experience practicing real property and family law, Alison Fass enjoyed her work yet yearned to explore something that had always been of interest – real estate.  When a friend working at Pango Group mentioned a job opening in business development, she jumped.

“It was definitely a departure for me,” Alison acknowledged. “However, it was an opportunity to get into the real estate industry and join a forward-thinking, innovative and well-respected company— getting out there and meeting a diversity of people, which I love.”

Although she had her real estate license, Alison was attracted to the escrow side, which enables her to draw on her law background. Giving her the confidence to make the career shift was the management team at American Trust Escrow and Escrow Trust Advisors. “They are supportive and provide all of the tools and resources needed to be successful in the field. It has been a wonderful transition thanks to all of the friendly and helpful staff.” Alison is looking forward to building relationships with residential agents, commercial brokers, and real estate attorneys with the objective of adding value to their business.

“The Westside is my backyard, and I’m thrilled at the chance to introduce more real estate professionals to the wonderful escrow services we provide.”

Outside of the office, this California native enjoys spending time with friends and family and never misses the chance to be in the great outdoors. She is also an avid sushi fan.

Lauren Greer
Business Development

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Lauren Greer is the business development representative for Glen Oaks Escrow in the San Fernando Valley and Conejo Valley.  Her job is to be out in the field building relationships with residential agents, commercial brokers, mortgage brokers and investors to see how Glen Oaks Escrow can help provide value to their business and the clients they represent.  As the liaison between the escrow officer and the client, Lauren makes sure that each file runs smoothly and that all parties are updated.  She is also a traveling notary which brings extra convenience to her clients when they are ready to fill out paperwork.

Lauren is a member of the Southland Regional Association of Realtors in the valley and serves on the Young Real Estate Professionals Board as well as the Commercial Investment Committee.  She is also the Director of Membership for the National Association of Hispanic Real Estate Professionals, and a member of Women’s Council of Realtors and the Asian Real Estate Association.  She is very involved with her community and makes sure to bring awareness to the public about the services Glen Oaks Escrow provides.

“This organization is a rare find in the escrow community because of the leadership’s dedication to innovation and delivering the highest levels of customer service. Connecting with real estate professionals and providing them with this valuable information is immensely gratifying.”

 

Sally Barrera

Sally Barrera
Business Development

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Sally Barerra has more than two decades of experience in real estate with a significant portion serving the title business in customer service and sales. Sally’s vast experience and background make her an easy problem solver for many transactions. That career path took a turn when she had a chance meeting with longtime colleague and CEO of Glen Oaks Escrow (GOE), Scott Akerley. Today, Sally is in charge of business development at GOE where her exuberant and caring personality have found the perfect home.

“There is no similarity between title and escrow,” Sally explains. “Title is selling paper. Escrow is all about people and relationships. It’s very rewarding.” Like a casting director, she sees her role as matching the right client with the right escrow officer. The culture at GOE is supportive of her efforts, providing state-of-the-art technology, continued education and an open door policy. “I really like the fact that the company is big, but the people treat each other like a small boutique company. It’s a family environment.” Sally is bilingual in English and Spanish and involved in the National Association of Hispanic Real Estate Professionals (NAHREP), Montebello District Board of Realtors, Downey Association of Realtors® Inc., Asian Real Estate Association of America (AREAA) and Real Estate Owner’s Management Association of California (REOMAC).

Sally enjoys sharing her knowledge and frequently holds educational seminars at the office for lenders, realtors, homebuyers and anyone interested in learning more about the trends and regulations that continue to shape real estate and escrow transactions. “I introduce everyone I meet to GOE because I know they will ultimately become raving fans.”


Leadership

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