MEET OUR LEADERSHIP TEAM

Joe embodies a belief system that he leads by and lives by: create and implement strategic systems backed by empowered and accountable individuals who are passionate about the company’s mission, vision and values.

For the past five years, he’s served as COO and Executive VP of Sales & Business Development at Pango Group.

His transparent and collaborative leadership style has been a significant contributing factor to humanizing systems and processes, which has allowed him to develop new business entities, strengthen existing ones and redefine the importance of people.

As Executive VP of Sales & Business Development, Joe transformed the sales department by integrating accountability, honing in on the team’s skillset and implementing cohesive processes. The result was monthly revenues quadrupling in a brief period.

As COO, Joe played a large role in redefining the company’s budgeting process by ensuring the entire organization had financial literacy to understand why decisions were made and to be able to provide meaningful feedback to the process.

Focusing on increasing productivity and supporting the team’s growth was the basis for yet another endeavor Joe initiated – the creation of Pango LAB. This concept focuses on training individuals interested in an escrow career and allowing employees to be cross-trained in other areas of the business. In turn, the company can provide a higher level of service to its clients.

Joe was also named as a 2018 Advocate for Social Good by Giveback Homes. This distinction is given to prominent individuals within the real estate community who have demonstrated their commitment to giving back and pursuing the goal of safe and secure housing for all, and are eager to do more.

Katie Milette, Director of Escrow Operations for the Pango Group, has been working in escrow and real estate for many years. She brings 20 years of escrow operations experience to the Pango Group and has managed many business functions including sales, marketing, and operations. She managed offices throughout Southern California and is great at developing people and teams.

“Our goal at the Pango Group is to create raving fans with our clients and our staff,” commented Katie. “To facilitate this, I get to do what I love…support and help people. My goal is to ensure our work environment is proactive, flexible and positive.”

In particular, she enjoys introducing young people to escrow and fostering their growth to cement lifelong careers. Katie’s responsibilities include recruiting, coaching and managing offices stretching from Los Angeles to San Diego. An advocate of continuing education, she has honed her coaching abilities via programs at the Coaches Training Institute (CTI) and the Center for Right Relationships (CRR).

Katie’s giving nature extends outside of the office where she enjoys being a volunteer in non-profit organizations. She is a Partner in Impact Giving, a women’s collective giving organization that raises money through their own annual donations to support non-profit organizations seeking to solve social problems. She is also on the Board of Directors for The Peace Exchange, a grassroots initiative supporting marginalized regions of the world by establishing fair trade cooperatives. They are currently working on a project in The Democratic Republic of the Congo.

Escrow Operations for Glen Oaks Escrow are managed by one of the industry’s most experienced escrow professionals, Milly Miller. A 35-year real estate veteran, Milly’s illustrious career began on the sales side as a Realtor, took a turn as a loan officer with one of the nation’s largest lending institutions, and then landed in escrow where she found her true calling. Of her 25-years as an escrow officer, she is proud to have spent nearly half of it with Glen Oaks Escrow.

“This is a very forward-thinking organization and pertinent to our industry,” Milly recently shared. “There’s security working for a company like that. Even though it’s large, it’s very family-oriented with tons of support.” As Vice President of Escrow Operations, Milly is actively involved in strategic initiatives, screening and hiring of escrow officers, training, compliance and just about anything related to escrow. With her expansive industry knowledge, fluency in Spanish, as well as hands-on experience with every type of escrow transaction including expertise in REO procedures and systems, Milly is an invaluable resource for the staff.

Outside of the office, Milly supports Compassion International, a non-profit organization that helps underprivileged children, two of whom she personally supports in the countries of Guatemala and Africa. She enjoys spending free time with her three children and her amazing grandson.