MEET OUR VALENCIA TEAM
Branch Manager
THERESE JANSEN
P: 661.362.0400
F: 800.866.2488
tjansen@glenoaksescrow.com
Read Bio With over 45 years in the escrow business, Therese Jansen brings a wealth of experience in residential and commercial escrow, as well as short sales and refinance transactions. Her ability to balance her customers’ needs together with efficiently managing and executing escrow contract terms and procedures sets her apart and ensures her customers will have a positive and successful escrow experience. Starting her career at her father’s independent escrow company in1975, Therese learned early on to put the customer at the center of all transactions. It is this guiding principle that drives her commitment to provide a personal experience through open communication, effective coordination of multiple stakeholders, and a sense of urgency to meet the required deadlines. Therese is a leader in her field using critical thinking and complex problem-solving skills to the benefit of her clients.
Escrow Officers
CYNTHIA MOLLER
P: 661.600.0920
F: 661.412.0158
cmoller@glenoaksescrow.com
Read Bio Cynthia Moller is a Senior Escrow Officer, who specializes in commercial and bulk sales and loves giving back. With nearly three decades of escrow experience, she has an exceptional depth of industry knowledge that she readily offers up in her blog, “Ask Cynthia,” and to her loyal clients at Glen Oaks Escrow in Valencia.. “I like to be out front – talking, writing and presenting ideas about this great industry we’re a part of,” she said. “With today’s advanced technologies, we can easily do this, yet it’s rare to find escrow companies taking advantage of the opportunities. That’s what drew me to Glen Oaks Escrow. They’re a forward-thinking company with amazing communications and state-of-the-art processes that enable me to serve my clients better.” Cynthia started in banking, moved over to escrow and immediately began working on complex transactions like assumptions, notes and deeds of trust. Today, clients appreciate her technical expertise in a wide range of escrow transactions. Her area of specialization is commercial and bulk sales, but she also successfully manages residential and liquor license transfers. Cynthia is also a “front person” in her personal life. As a “drop in” singer with several local southland bands, she often performs at events to support charities like the Food Pantry. When she’s not onstage or working with non-profit organizations like Habitat for Humanity, this hardworking Mom brings her vibrant personality home to share with the three biggest joys in her life – her children.
SHAWNA REED
P: 661.362.0400
F: 661.362.0415
sreed@glenoaksescrow.com
Read Bio
An Escrow Officer with over a decade of industry experience, James Isham joined Glen Oaks Escrow in 2007. He grew up in Southern California surrounded by a vibrant real estate market and a family well-versed in the business.
“My mother has had a long and gratifying career as a Title Representative which spurred me to consider real estate as well,” James commented. “I chose escrow because I love the opportunity of helping people. “ James worked with several independent escrow companies before coming to Glen Oaks Escrow. “The experience here is truly different,” he said. “Our technology is state-of-the-art and management encourages personal growth all of which benefits our clients in greater responsiveness, faster turn times and exceptional customer service. It’s just worlds apart from any other escrow company.” James is a member of the Santa Clarita Escrow Association and provides escrow services for residential resale, refinance, short sales, REOs, and FSBOs.
A proud father who enjoys spending his free time with family, James also enjoys the occasional game of basketball with friends and colleagues.
Regional Escrow Operations Manager
STACY KUNG
P: 818.658.1547
skung@pangogroup.com
Read Bio Stacy Kung serves as the Escrow Support Services Manager at Pango Group and plays a significant role in the organization’s digital support division to ensure that escrow officers feel supported. She brings a great deal of experience from various service-oriented customer service roles, and she’s pulled from those past experiences to create positive engagement, meaningful relationships, and happy clients each and every day. Her appreciation for clear and concise communication and being a team player have proved to be extremely useful in her role. Daily, Stacy works diligently to ensure that her team is set up for success and is always there to lend a helping hand if someone needs a little support. When Stacy isn’t busy helping grow the escrow support services team and offerings, you can find her exploring new food and restaurants. She’s an avid foodie and loves researching and planning trips around discovering new restaurants.